Frequently Asked Questions2023-02-16T16:14:28+00:00

Frequently Asked Questions

Are there any restrictions?2023-02-15T15:10:20+00:00

There are no restrictions, however, we do exercise a fair usage policy whereby any user deemed to be using excessive bandwidth thus affecting the experience of other users will be restricted and notified. We also do not permit any activity which is illegal; any such activity will result in immediate account termination and the notification of the relevant authorities.

Login or splash page isn’t working.2023-02-15T15:11:35+00:00

If you have the secure version Google or Facebook set as your homepage, our system can’t detect this as standard web traffic and automatically display our login/splash page.  To fix this, connect to our wifi and then open your device web browser. In the address bar of the web browser, type a non secure web site like, our system will detect this and display the login page.

Signal Strength issues.2023-02-15T15:12:01+00:00

We continually monitor our Wi-Fi systems for issues most of which we can address remotely, unfortunately it is not always possible to diagnose local signal interference problems other than being physically on site. If you are experiencing unusual connection problems such as variable signal strength and slower than normal web page display please contact us directly on one of our support lines so we can log the fault and find a solution. This type of feedback will help us to improve on our service and benefit all our customers.

Can I use my PlayStation, Xbox or Smart TV?2023-02-15T15:12:24+00:00

We do not provide technical support for the use of Playstations, Smart TVs or Xbox Live , however there is no restriction on the use of such devices.

How fast is the Select Wifi internet connection?2023-02-15T15:12:45+00:00

The actual connection speed will vary depending on where the Hotspot/Access Point is geographically located, but typically Selectwifi offers speeds of between 1.5Mb and 2Mb. It must be remembered that our service is designed for casual internet access, email and surfing.

Can I watch BBC iPlayer or SkyGo?2023-02-15T15:13:10+00:00

Due to the physical remoteness of some site locations, it may not always be possible to stream live audio/video/gaming content.

Can I use my Select Wifi subscription on multiple devices at the same time?2023-02-15T15:13:48+00:00

Yes & No. Some of our payment plans do allow for 2 devices to be connected at the same time, check out the plans on page 2 of our logon page.

Can I use my Debit/Credit card?2023-02-15T15:14:22+00:00

Our preferred method of payment is via our Secure PayPal link which is accessed by the Select WiFi HotSpot page (, please see the next question if you don’t have a PayPal account.

What if I don’t have a PayPal account, how can I pay?2023-02-15T15:14:45+00:00

You can set up an account with PayPal in a few minutes, our system lets you do this online without having to login, just type in your browser’s address bar and you will go directly to the PayPal web page. If you are still having difficulty setting up a PayPal account, we are now accepting payments using a telephone payment system. Give us a call and we will help you do this.

How many devices can I use on one account?2023-02-15T15:15:03+00:00

You can use any number of devices but only one can connect at a time. However Season Plan holders can upgrade to two users for an extra £20, this simply covers the cost of the extra Connection Licence fee.

Creating a User ID and Password2023-02-15T15:15:28+00:00

When you initially sign up for our service you will be asked to create your own unique User ID i.e. email address and Password which you will use to “login” to our service. Valid mobile numbers will receive a confirmation text.

I am getting a warning message that your connection is not secure.2023-02-15T15:15:47+00:00

The initial connection to our wireless hotspot cannot be secure otherwise you would not be able to connect to our service. If you are browsing a site that begins with HTTPS then all your traffic is encrypted.

I logged into my PayPal account and was charged twice for one plan.2023-02-15T15:16:09+00:00

This very rarely happens because we actively monitor all payments made to our system, in the event that this does happen we will refund the extra payment immediately we become aware of it. As a precaution when you’re making a payment make sure not to click the refresh button whilst a transaction is in progress as sometimes the payment can take a little longer than usual to process and clicking the refresh button can cause these duplicate payments.

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